Privacy
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What we collect
Only what the service needs to quote and deliver the work.
- The letter you upload, or the text you paste, including any names and addresses inside it.
- Your email and company name, if you enter them.
- Files you upload to an order (partner guides, item lists) once an order exists.
- A hashed form of your IP address, used only to rate-limit quote submissions. The hash cannot be reversed to an address by us.
- Aggregate page views: path, referring host, and whether the visitor was a bot. No cookies, no advertising identifiers.
What we do not do
There are no third-party analytics scripts, no advertising pixels, no session recording, and no sale of personal data. The site sets no cookies of its own.
Where it is stored
Data is stored in the United States on infrastructure operated by Railway, on a persistent volume. Nightly database copies are kept on the same volume and rotated after fourteen days.
How long we keep it
Quotes are kept for twenty-four months so a later conversation has context. Files attached to an order are kept while the order is active and for ninety days after it closes. Ask and we will delete either sooner.
Your choices
Write to the address on the contact page to request a copy of what we hold, a correction, or deletion. We answer within thirty days and do not require a reason.
If you are a supplier's customer
Item data and partner guides are processed to deliver the service to the supplier who sent them. If you are a retailer and want a file removed, write to us and it goes.