Terms of service
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The service
We build and maintain X12 document mappings for the trading partners you name, translate rejections into plain English, and correct them until documents pass the partner's validation. Transport is either yours or supplied at cost.
Fees
Plans are monthly, in advance, with no setup fee. The first partner is included and each additional partner is billed at the published rate. Invoices unpaid after fourteen days may pause the service.
What we do not promise
We do not guarantee that a retailer accepts a document, waives a chargeback, or completes testing on a particular date. Those decisions belong to the trading partner. We guarantee that documents validate against the published guide and that we keep fixing rejections until they pass.
Your responsibilities
Accurate item data, GTINs and case packs. Timely test files. Authority to share the partner guide and item data with us. A named person who can answer questions during onboarding.
Data and ownership
You own your data. You grant us permission to process it to deliver the service. We own the mappings, tooling and documentation we create, and we export your mappings to you when the service ends.
Liability
To the extent the law allows, our total liability is capped at the fees you paid in the three months before the claim. We are not liable for lost orders, chargebacks, or consequential loss.
Termination
Either side may end the service with thirty days' written notice. Fees already paid are not refunded, and access to mappings and document history continues for thirty days after the end date.
Governing law
Tennessee law governs these terms, and the courts of Tennessee have exclusive jurisdiction.